FYI: TMI: Toward a holistic social theory of information overload

  • Anthony Lincoln UC Berkeley School of Information
Keywords: information overload, cognitive overload, multitasking, polychronicity, connectivism, business, rationality

Abstract

Research into information overload has been extensive and cross-disciplinary, producing a multitude of suggested causes and posed solutions. I argue that many of the conclusions arrived at by existing research, while laudable in their inventiveness and/or practicality, miss the mark by viewing information overload as a problem that can be understood (or even solved) by purely rational means. Such a perspective lacks a critical understanding in human information usage: much in the same way that economic models dependent on rationality for their explanations or projections fail (often spectacularly, as recent history attests), models that rely too heavily upon the same rational behavior, and not heavily enough upon the interplay of actual social dynamics—power, reputation, norms, and others—in their attempts to explain, project, or address information overload prove bankrupt as well. Furthermore, even research that displays greater awareness of the social context in which overload exists often reveals a similar rationality in its conceptualization. That is, often the same “social” approaches that offer potential advantages (in mitigating information overload) over their “non-social” counterparts paradoxically raise new problems, requiring a reappraisal of overload that takes social issues into account holistically.

Author Biography

Anthony Lincoln, UC Berkeley School of Information
Anthony Lincoln is a graduate student at the UC Berkeley School of Information. He has over 15 years of experience in information management for private-sector companies including Netscape Communications and public-sector institutions such as Lawrence Berkeley National Laboratory.
Published
2011-02-27
How to Cite
Lincoln, A. (2011). FYI: TMI: Toward a holistic social theory of information overload. First Monday, 16(3). https://doi.org/10.5210/fm.v16i3.3051