FERRARO, Anthony. Electronic Commerce: The Issues and Challenges to Creating Trust and a Positive Image in Consumer Sales on the World Wide Web. First Monday, [S. l.], v. 3, n. 6, 1998. DOI: 10.5210/fm.v3i6.601. Disponível em: https://firstmonday.org/ojs/index.php/fm/article/view/601. Acesso em: 29 mar. 2024.