Characteristics of Veterans Accessing the Veterans Affairs Telephone Triage Who Have Depression or Suicidal Ideation: Opportunities for Intervention
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How to Cite

Ludwig, A., Lucero-Obusan, C., Schirmer, P., & Holodniy, M. (2013). Characteristics of Veterans Accessing the Veterans Affairs Telephone Triage Who Have Depression or Suicidal Ideation: Opportunities for Intervention. Online Journal of Public Health Informatics, 5(1). https://doi.org/10.5210/ojphi.v5i1.4454

Abstract

Veterans accessing Veterans Affairs (VA) health care have more characteristics associated with suicide risk compared with the general U.S. population. Telephone triage is a national telephone-based system used to assess Veterans with acute medical or mental health complaints. We used a biosurveillance application to characterize Veterans who call telephone triage because of suicidal ideation or depression. >2,000 Veterans called during January-June 2012. Suicide prevention training should be prioritized for operators working during off-hours and weekends. Standard notification of clinical staff regarding calls to prevent loss to follow-up and investigation into increased call burden in identified geographic areas is recommended.
https://doi.org/10.5210/ojphi.v5i1.4454
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